Frequently asked questions about Copenhagen Webinar:
Login/access
How do I login? Go to dentaltraumaguide.teachable.com. Press the login button. Use the same e-mail address as you received this mail. Soon you will get a verification code to gain access.
I have not received my code to the webinar I bought. Where can I find it ? When you enter your e-mail that you used when you bought a ticket for the webinar, a code will automatically be sent to you.
I cannot find the mail in my inbox or spam folder – what to do? Check it is the right e-mail address. Please contact us
I lost my code, how do I get a new? You get at new code when you inter. Or press “Resend code”. Please contact us
Video/audio options
How can I see the video in fullscreen? In bottom right corner there is a button that activate fullscreen.
The video is lagging, what to do? Try adjusting the playback resolution setting in the bottom right corner of the video. Supports 224p-1080p.
Can I adjust the playback speed? Yes, you can choose playback speed on the settings cog in the bottom right corner and play it slower or faster.
Can I adjust the audio level? Yes, the audio level can be adjusted on the microphone icon in the bottom right corner.
Questions and comments
I have submitted a question, but it does not appear? The questions have to be approved first. Please allow us 12-24 hours before the questions appear, this is to prevent spam.
There is no response to my question? Please allow some time to do so, since each each speaker have to answer the questions for their lectures.
It seems that someone else has asked the same thing, but there is no answer. Should I ask again? No, the speakers will answer all questions in due time.
CE points and diploma
Does participation grant CE points? The webinar grant 27 CE points.
Does participation grant a diploma? Yes, you will receive a diploma after the webinar ends.
